Valuable knowledge is being lost in your helpdesk.
Replift AI will read your tickets, harvest lost knowledge, and guide your team to quicker more consistent ticket resolutions then your competitors.
Is Your Support Team Struggling with Sharing Knowledge?
Knowledge
Silos
Your techs only share help among their own shift, keeping vital information locked in private chats and out of public forums due to fears of judgment on their competence.
Lost
Insights
Shift reports and internal knowledge bases aren't effectively capturing or transferring crucial information, resulting in repeated issues and slow ticket resolution.
Frustrated Customers
Customers are upset due to longer response times, and they feel like they're starting over with each new agent every shift. This leads to high escalation rates and increased dissatisfaction.
Save Your Lost Knowledge
Break Down Knowledge Silos
Share knowledge beyond techs and shifts making crucial information accessible instantly to everyone eliminating fears of judgment.
Capture and Utilize Insights
Ensure that every piece of information is captured and easily transferable, streamlining communication and speeding up ticket resolution.
Less Churn
More Referrals
Provide consistent and fast support across all shifts, reducing churn, and increasing referrals.
We understand the frustration of lost knowledge and the challenges of maintaining efficient communication within support teams.
We've been there, struggling with the same inefficiencies. With decades of experience supporting highly technical products in 24x7x365 operations while maintaining 15-minute response time SLAs, solving complex technical issues. That's why we developed an AI-enabled solution to recover your lost knowledge while continuously learning and sharing that knowledge across your team.
From Lost Knowledge to Shared Wisdom with Replift in 6 Easy Steps
Step 1
Select your helpdesk and install our marketplace app.
Step 2
Complete your registration on replift.com.
Step 3
Set the tickets to learn from and tickets to generate new solutions for.
Step 4
Create your first key and install the browser plugin.
Step 5
Wait for Replift to complete its learning process on your ticket history.
Step 6
Distribute keys to your team and install the browser plugin.
Finished!
Your support team is using AI to capture lost knowledge and share wisdom!
Works With...
That all sounds great! How exactly does Replift work?
Every ticket, every chat, every word — Replift AI reads it all for you. It learns in real-time, equipping your support team with knowledge not just to answer but to solve even the most challenging of problems. And it continually learns every day from solved issues. Setup? A breeze. Training? Just a couple of hours. Integration? Seamless with all major helpdesk software.
Watch the demo below to see Replift in action.
At Replift, we understand the critical challenge facing support teams today: valuable knowledge is being lost in your helpdesk, leading to inefficient problem-solving and frustrated customers. We've experienced firsthand how knowledge silos, inadequate information sharing, and fear of judgment can cripple even the most dedicated support teams. That's why we've developed an AI-powered solution that captures, preserves, and shares your support team's collective wisdom. With decades of experience in 24/7 tech support and maintaining strict SLAs, we've created Replift to break down knowledge barriers, streamline communication, and empower your entire team with instant access to comprehensive solutions. Our AI reads and learns from every ticket and chat, continuously expanding its knowledge base to tackle even the most complex issues. By implementing Replift, you'll not only recover lost knowledge but also foster a culture of open information sharing, dramatically improve response times, and boost customer satisfaction. Don't let crucial insights slip away – let Replift transform your support operations and turn your team into customer service heroes.
Stop Losing Knowledge
Today
Replift will train itself on your helpdesk in less than 24 hours. Sign up today and be your support team's hero tomorrow.